VX: Prescription Lens Tool

Last updated: August 20, 2025

VX: Prescription Lens Tool (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of Shopify merchants and end‑users who interact with our app. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

1. Information We Collect

When you use VX: Prescription Lens Tool, we may collect the following types of information:

a) Merchant Information

Name, email address, and Shopify store information.
Billing and payment details for app subscription or purchase.
Communication history with support or via our app.

b) Store Data

Product information, inventory, and pricing details.
Order information, including customer shipping details and order history.
Fulfillment status and tracking information.

c) Customer Information

Shipping address and contact information provided for order fulfillment.
Any other data necessary to process orders via our app.

d) Usage Data

Information about how you interact with the app, such as features used, clicks, and time spent on pages.
Device information, IP addresses, and browser type for analytics and security purposes.

2. How We Use Your Information

Providing, maintaining, and improving the functionality of our app.
Processing and fulfilling orders efficiently through our dropshipping network.
Communicating with merchants regarding app updates, promotions, or support.
Analyzing usage to optimize app performance and enhance user experience.
Complying with legal obligations and Shopify platform requirements.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: Third-party providers who assist with payment processing, analytics, marketing, or order fulfillment.
Compliance: When required by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
With Your Consent: We may share your information with third parties if you give explicit consent.

4. Data Retention

We retain your data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and customer data are retained to meet fulfillment and accounting needs.

5. Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete personal information.
Object to or restrict processing of your information.
Receive a copy of your data in a portable format.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at eyeglasstool@gmail.com.

7. Third‑Party Services

Our app may integrate with third‑party services (e.g., Shopify, payment processors, logistics providers). These services may have their own privacy policies. We encourage you to review them.

8. Cookies and Tracking

Our app may use cookies or similar tracking technologies to enhance functionality, track usage, and analyze performance. You may manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the app or via email. Your continued use of the app after changes constitutes acceptance.

10. Contact Us